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F R E Q U E N T L Y  A S K E D  Q U E S T I O N S


I have returned my order. How long does it take until this is processed?

When your order arrives, it will be processed within 10 working days. After processing you will receive a confirmation from us and we will refund the purchase amount to you within 2 to 4 working days in the same way as was paid. If you have not received a message after 10 working days after your package has arrived, please contact our customer service via

What is the type of warranty on the watch?

You have a warranty on the watch’s movement, but the warranty does not cover the strap, the glass, the battery and the crown (button with which you set the time). Unless there is a production error.

How long is the repair time of the watch?

The average repair time for a watch is 2 to 6 weeks.

What if the delivered package is damaged?

If your package is delivered damaged, please refuse to accept this package from the deliverer. Then contact our customer service directly. Accepting a damaged package is at your own risk.